Shipping Information

Free shipping applies on all orders $99 and over dispatching to destinations within continental USA!  Orders totaling under $99 will have $9.99 added for shipping and handling.

We have great international shipping rates.  Please note: for international orders, the purchaser/recipient is responsible for all import taxes and custom fees due which will be assessed by the local customs authority.  Alex Cooper reserves the right not to ship outside the USA.  Full payment to cover the purchase amount and shipping cost will need to be wired before shipment occurs.  Bank wire transfer instructions will be provided, for further information email rugs@alexcooper.com.

Packages weighing up to 150 pounds will ship either via UPS or Federal Express.  Packages weighing over 150 pounds will ship via freight. All packages will be professionally prepared.  Upon receipt of your purchase please inspect the package before unpacking. If the packaging material has been ripped and the rug seems dirty or damaged, email rugs@alexcooper.com or call 1.800.272.3145 before opening the package. After pre-inspecting carefully unwrap the packaging material and INSPECT both sides of the rug for damage. If you see a rip, water stain or other damage, please keep all packaging materials. It is very difficult and very unlikely to receive an insurance claim from UPS or FedEx if you do not keep the packaging material.

Alex Cooper reserves the right to ship all purchases only to the address your credit card issuer has on record.  UPS and FedEx will only ship to street addresses and not PO Boxes. If an order needs to be shipped via USPS, we will contact you about the availability to ship this way.  Many of our orders are drop shipped from our supplier warehouses; some do not offer shipping via USPS.  Most ordered rugs, if available for shipping should be delivered within 5-14 days.