Phone using our toll free # 1.800.272.3145. If we are not available please leave a message.
Fax your order to 410-828-0875; first notify us by phone to make us aware of your order.
Shipping Rugs Outside of Continental USA
We will notify you of shipping charges. International buyer is responsible for all import duties, taxes and fees at destination. International purchases will only be shipped via UPS or FedEx.
Processing your order – Online Store
Upon receipt of your order, we will check the status of the rug(s). If the rug(s) are not available for shipment, we will inform you of the estimated time for arrival. Most ordered rugs, if available for shipping should be received within 5-14 days. Our online ordering system automatically initiates payment processing for your purchases. If you prefer to place an order by phone, please call us during business hours toll-free 1(800)272-3145 ask for Heather Haas.
State Sales Tax for Online Orders
Maryland residents, your order is subject to a 6% sales tax, which is included in the price posted online. For purchases delivered outside the State of Maryland, Sales Tax is governed by the state that you reside. Alex Cooper Oriental Rugs is not required or responsible to collect and remit sales tax outside of the state of Maryland.
For shipment of items within the USA, Alex Cooper accepts checks and credit cards which include Visa, Master Card, and American Express. Our credit card servicing company expects Alex Cooper Oriental Rugs to verify the address for all credit card sales. For a verification match, the address in which your credit card bill is received should match the shipping address. Alex Cooper Oriental Rugs reserves the right to ship all purchases only within the USA and only to the address that your credit card bill is mailed.